How to reset 2 Factor Authentication (2FA)

How to Reset 2-Factor Authentication (2FA)

2-Factor Authentication (2FA) is required for JobBag users who have access to sensitive areas such as:

• Payroll
• Bank accounts
• Supplier records
• HR data

You can make 2FA mandatory for other users by assigning the appropriate privilege to their User Group.

Resetting 2FA for a User

If a user gets a new phone, deletes their authenticator app, or has trouble logging in, you may need to reset their 2FA.

Step 1: Navigate to User Maintenance

Go to:

File > Administration > Users Maintenance

Step 2: Select the User & Reset 2FA

• Select the affected user
• Click the Reset 2FA button from the toolbar
• Click Yes when prompted:

“Do you want to reset multi-factor authentication for user (Username)?”

Step 3: Confirm Status is Off

Check that the user’s Two FA status is now showing as Off in their user profile.

Step 4: Complete 2FA Setup

Option 1: Use Authenticator App

• Scan the QR code displayed in JobBag
• Enter the 6-digit code generated by the app

Option 2: Email to Me

• The user receives a code by email
• Enter the code to complete setup

Make sure the user's email address is entered in their User Record.